"Thank you for a great presentation at the 2003 NCBS Retail Banking Conference… The group
of 175 attendees was made up of all levels of retail banking professional from Branch Manager
to Corporate Trainer to CEO. As challenging as this group disparity can be, your presentation
struck a chord with all management levels in attendance. Your overall evaluation ranked in the
"Very Good to Excellent" range… the highest mark possible. I found your presentation to be
equally educational and entertaining and believe conference attendees took home several
immediately employable practices to improve their training programs."
- David M. Martin, Senior Vice President Director of Training and Client Support National Commerce Bank Services (NCBS)
